Singapore Airlines Offered Exceptional Service
It is not often that I can laud an airline for exceptional service, beyond what is expected and paid for.
On my recent return trip, from Sri Lanka, I flew (paid for economy class) from Colombo to Singapore and then to Sydney, with Singapore Airlines (SQ).
Two days before leaving Colombo I had a fall an injured my right wrist, not broken but badly jarred. For comfort I was wearing a full sling, to ease the pain. On arrival at the ’well overdue for a rebuild airport’, I was having trouble wheeling my suitcase in the very long line of passengers trying to check-in. An SQ ground hostess asked if I was flying with them and then took control of my case and took me over to the Business Class check-in, with no queue. She stayed with me as I had some trouble retrieving my passport and tickets using just one hand.
She then directed me to customs and wished me a pleasant flight and advised that my case was checked all the way to Sydney.
In Singapore was the wonderful new Changi Airport and I was soon at the check-in for my next leg. I asked about getting an aisle seat so that my right arm was on the inside. I was told that all those seats were booked, but to wait next to check-in and they would ask another passenger to swap, which was done. Then I was told to go to the front and sit in the First Class waiting area. When the flight was being called, I was taken onto the aircraft, my carry-on placed into the overhead locker and the hostess introduced herself as my flight attendant for the last leg.
During the flight, I was given that little bit extra service, that made me almost forget about my discomfort, asked if I needed my meal cut up or if I needed anything. This was even more appreciated as the plane was totally full.
Thank so much to the Singapore Airlines staff for caring and quality service.
Michael Osborne. Founding Publisher and Managing Editor
It is not often that I can laud an airline for exceptional service, beyond what is expected and paid for.
On my recent return trip, from Sri Lanka, I flew (paid for economy class) from Colombo to Singapore and then to Sydney, with Singapore Airlines (SQ).
Two days before leaving Colombo I had a fall an injured my right wrist, not broken but badly jarred. For comfort I was wearing a full sling, to ease the pain. On arrival at the ’well overdue for a rebuild airport’, I was having trouble wheeling my suitcase in the very long line of passengers trying to check-in. An SQ ground hostess asked if I was flying with them and then took control of my case and took me over to the Business Class check-in, with no queue. She stayed with me as I had some trouble retrieving my passport and tickets using just one hand.
She then directed me to customs and wished me a pleasant flight and advised that my case was checked all the way to Sydney.
In Singapore was the wonderful new Changi Airport and I was soon at the check-in for my next leg. I asked about getting an aisle seat so that my right arm was on the inside. I was told that all those seats were booked, but to wait next to check-in and they would ask another passenger to swap, which was done. Then I was told to go to the front and sit in the First Class waiting area. When the flight was being called, I was taken onto the aircraft, my carry-on placed into the overhead locker and the hostess introduced herself as my flight attendant for the last leg.
During the flight, I was given that little bit extra service, that made me almost forget about my discomfort, asked if I needed my meal cut up or if I needed anything. This was even more appreciated as the plane was totally full.
Thank so much to the Singapore Airlines staff for caring and quality service.
Michael Osborne. Founding Publisher and Managing Editor
